Personalized Consumer engagement tags

Build brand love through rich multimedia content, customized for each product line

  • Tell your story & increase customer engagement
  • Collect feedback instantly & save location data
  • Benefit from the power of data-driven customer loyalty
  • No expensive content management system to maintain
  • Turn your product into a personalized engagement and upselling resource

The ideal time-to-value solution if you're looking to...

  • Take your customer experience into the 21st century
  • Get to a production solution in days
  • Unburden your IT department, set up with surprisingly low effort & get major customer value
  • Create social engagement through your product
  • Make your expensive existing content work harder
  • Add services to a physical product & create a new direct-to-consumer channel

A unique QR code for every product or product line

A twintag on each product links the journey of the product to the experience of the customer.

Gain insight into product data & usage

Learn from analytics, gather data & get insights on the use of your product.

Continuously add new CX features over time

Iteratively upgrade your existing tags as you move forward with new content & features.

Get user feedback & engage customers

Collect insights & tell your story: production process, sustainability & transparency info.

A brand new product marketing channel

Transform every product into a branded marketing platform & create upsell opportunities.

Connect to your existing CMS

Leverage your existing content and connect to your content management system.

Customer Case

Oliva Cigar introduced consumer engagement tags
to tell their story and increase customer loyalty

A great way to create a better bond with your customer is to provide all possible information on the product. 
Oliva Cigars, a manufacturer of high-quality cigars, saw the opportunity and equipped their Serie V Melanio cigars with a twintag on each cigar box.

15

32

10x

Product lines
Oliva Cigars has implemented twintags on 15 product lines and continues to upgrade its customer experience.
Countries where twintags are scanned
Get insights in your audience and improve your marketing efforts.
Boost in customer loyalty and after-sales consumer engagement
through personalized feedback & rating.

15

Product lines
Oliva Cigars has implemented twintags on 15 product lines and keeps upgrading its customer experience.

32

Countries where twintags are scanned
Get insights in your audience and improve your marketing efforts.

10x

Boost in customer loyalty and after-sales consumer engagement
through feedback & rating.

"This remarkable new interaction with their beloved cigar brand binds consumers even more. At first, you could only see who made the cigar. Now you can also view where other people are smoking the Melanio cigar."

Frederik Vandermarliere - CEO at Oliva Cigars

Unique QR codes for every product

A twintag on each product is designed to link the product to the customer’s experience.

Leverage your product's data

Learn from analytics, gather data & get insights on the use of your product.

Add new CX features over time

Iteratively upgrade your existing tags as you move along with new content & features.

Get user feedback & engage customers

Collect insights & tell your story: production process, sustainability & transparency info.

A brand new marketing channel

Transform every product into a branded marketing platform & create upsell opportunities.

Connect to your existing CMS

Leverage your current content management system.

These companies are implementing twintags with great success.

"We want to make cigars that are 100% well made. Since this is a natural product, nothing is worth more than a direct evaluation. Feedback is always very interesting for us!" 
Frederik Vandermarliere
"We’ve put a lot of effort into our product pages. So, we would like to link them directly to our physical products. It is very appealing how Twintag can know which user persona is scanning and easily share the most relevant information."
Director of Product
Speedway Motors
"We use Twintag in Digital Supply Chain projects where QR codes help our customers innovate and transform processes. The platform helps us build QR based workflows faster and more efficiently."

More about Twintag

Twintag is the digital experience platform for physical products. It unlocks the power of “product-led communication” (PLC).
Our customers use twintags - quite often QR codes - to easily create and connect a contextualized digital experience
to their physical products. To tell their products’ stories, better serve their customers, or get to know the product’s end consumers.
A twintag turns a product into an efficient customer communication channel.
Experience it yourself and scan the twintag below.

Discover PLC
Using Twintag, this piece of HiFi equipment gets an instant digital channel that offers: