customer story

How a fire safety leader improved service, streamlined field support, and enhanced digital experience.

What does Alertis do?

Alertis is a market leader in the Belgian Fire Safety and Security market. Every year, they put more than 1,000 technological safety installations into service. They have 6,700 active installations under contract with specific SLAs and approximately 19,000 installations in various markets.

Identified challenges

After reaching operational excellence, maintaining a positive relationship with their customers and further optimising administrative customer support became an ultimate challenge.

What was our solution?

Product portal in your pocket

In one scan, customers and technicians can see all product information, check maintenance history and technical log, download certificates and manuals.

Digitized customer service

Customers now scan the ‘twintag’ on their device to contact the support team, check contact details, request interventions or consult the FAQ directly when necessary. 

Kick-start your connected products strategy now!