EQUANS customer story: real-time asset portal
Customer profile
EQUANS is a leading global player in multi-technical installations and maintenance services. They offer customized solutions and services to improve infrastructure, equipment, systems and technical processes.
The project with Twintag was carried out with the EQUANS Offshore Division where the wind high voltage substations are being built. With its expertise in Engineering, Procurement, Construction, Installation and Commissioning (EPCIC) of Offshore High-Voltage Substations (OHVS) as well as the Monitoring and Maintenance of complete offshore wind farms, EQUANS is contributing to the decarbonization and decentralization of energy worldwide.
For the longest time, manual documentation has been a default solution for keeping track of inner processes and logistics at EQUANS. Such a workflow many times caused errors throughout the process or delays of the final deadlines. Therefore, as a leading player in the offshore wind industry, EQUANS has decided to take a step ahead of their competitors and digitalize all the manual work. Together with the Twintag Service Enablement solution, EQUANS aimed to automate its workflow processes to reduce effort and time spent on filling out the paperwork, yet making sure EQUANS engineers have direct access to critical information in the field, ensuring employee satisfaction by providing a simple digitalized process to follow.
The solution
All cables and equipment (5000 cables and 3000 equipment per one project or one offshore substation) tagged with twintags offer personalized digital experience that varies depending on the user persona and the phase of the asset’s and whole project’s life cycle. By scanning a QR code, users get real-time access to:
- Element’s characteristics (eg. color and type of cable, date of delivery to the warehouse, date of pulling and person who pulled the cable)
- Detailed routing information and installation instructions i.e. how it needs to be connected to other cables and equipment using integration with EQUANS internal systems.
- Comments of engineers, safety alerts and testing reports.
All of the product related information is safely stored in the Twintag platform, and can be accessed or edited by technicians at any time.
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Key features and capabilities
Leverage ready-made components where possible and request full customization when and where necessary. Built on a scalable user-friendly architecture, the Twintag Platform is adapted to meet customers' current and future business needs.
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The Twintag Platform is designed and built to gather and analyze data at scale, ensuring that billions of UIDs can be managed at once. Any type of product/packaging hierarchies can be managed in the Twintag Admin Portal allowing companies to scale whenever they are ready.
Consumer data is stored safely in one place (language, geo, type of product in possession, twintag scans, and sharing). Irrespective of the location, connected products provide companies with product-relevant data and new insights into consumer behavior, preferences, and interactions. With improved aggregation of consumer data, companies can adapt their marketing strategies and identify business opportunities across industries.
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Key features and capabilities
Leverage ready-made components where possible and request full customization when and where necessary. Built on a scalable user-friendly architecture, the Twintag Platform is adapted to meet customers' current and future business needs.
The Twintag Platform is designed and built to gather and analyze data at scale, ensuring that billions of UIDs can be managed at once. Any type of product/packaging hierarchies can be managed in the Twintag Admin Portal allowing companies to scale whenever they are ready.
Consumer data is stored safely in one place (language, geo, type of product in possession, twintag scans, and sharing). Irrespective of the location, connected products provide companies with product-relevant data and new insights into consumer behavior, preferences, and interactions. With improved aggregation of consumer data, companies can adapt their marketing strategies and identify business opportunities across industries.
Highlights and results
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The magic behind the Service Enablement Solution is that we have the human interface on the frontline and really smart data behind the scenes. The Twintag team has been engaging our end users and internal stakeholders from the start and by doing so they could quickly understand the key features needed. The platform is flexible and easy to adapt which allowed to capture some new important features which popped up during the interactive demonstration sessions.We are convinced that the Service Enablement Solution will bring significant benefits to Equans by reducing human error and making the information flow almost instantaneous. And as a consequence, by executing projects effectively it will increase our end customer satisfaction, - Niels Haverbeke, Head of Engineering at EQUANS.
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Block Quote
After incorporating Twintag’s Service Enablement solution, EQUANS technicians have received access to the enhanced overview of the installation progress, therefore also ensuring the following:
- Delivering offshore projects on time
- Managing costs related to incorrectly cut cables
- Being able to spot delays on the projects and mitigate them early in the project
- Ensuring efficiency of material shipment
Twintag Service Enablement solution helped EQUANS Offshore Division to automate their workflows, and establish a direct two-way communication channel with various stakeholders. All of that by simply scanning a twintag.
Built on a scalable user-friendly architecture, the Twintag Platform is adapted to meet customers' current and future business needs. Check out more success stories from our clients here: https://twintag.com/customer-stories
More customer stories coming soon! Can't wait?
More customer stories coming up soon! Can't wait?
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