Televic customer story: a relationship with the partner and customer
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Customer profile
Televic enables critical and complex communication through innovative high-end technology and focuses on four niche markets: Conference, Education, Healthcare and Rail.
The challenge Televic faced, primarily in their Healthcare sector, was a lack of connection and feedback from their end consumers. In order to address this, Televic started looking for a solution that would serve as a new direct marketing and communication channel, thus strengthening customer act and retention.
The solution
Twintag Service Enablement solution augmented Televic AQURA Essentials product line with twintags that centralize all product- and client-relevant information and offer highly personalized digital experience. Depending on the persona scanning, twintags adapt the information that is made available.
For end users, Twintag Platform grants access to in-depth information, user manuals, videos, as well as the possibility to submit feedback.
Meanwhile, registered installers will get various configuration options along with access to documentation and an automated way for contacting the helpdesk.
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Key features and capabilities
Leverage pre-made software components where possible and request full customization when and where necessary. Built on a scalable user-friendly architecture, the Twintag Platform is adapted to meet customers' current and future business needs.
Manage solution via Twintag Admin:
- generate new twintags and monitor consumption
- maintain and manage your data
- update content
- create automation scenarios
- add new languages
All of this can be done on any device and without any coding skills required and allows companies to unburden their IT department.
Consumer data is stored safely in one place (language, geo, type of product in possession, twintag scans, and sharing). Regardless of the location, connected products provide companies with product-relevant data and new insights into consumer behavior, preferences, and interactions. With improved aggregation of consumer data, companies can adapt their marketing strategies and identify business opportunities across industries.
Key features and capabilities
Leverage pre-made software components where possible and request full customization when and where necessary. Built on a scalable user-friendly architecture, the Twintag Platform is adapted to meet customers' current and future business needs.
Manage solution via Twintag Admin:
- generate new twintags and monitor consumption
- maintain and manage your data
- update content
- create automation scenarios
- add new languages
All of this can be done on any device and without any coding skills required and allows companies to unburden their IT department.
Consumer data is stored safely in one place (language, geo, type of product in possession, twintag scans, and sharing). Regardless of the location, connected products provide companies with product-relevant data and new insights into consumer behavior, preferences, and interactions. With improved aggregation of consumer data, companies can adapt their marketing strategies and identify business opportunities across industries.
Highlights and results
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The most important thing was that Twintag really thought through the process with us, and understood what we wanted. They knew our problem and wanted to solve it. The most important thing I noticed while working with Twintag was if we had a question, they always approached it from our perspective. Twintag works in a very personalized way and adapts to the needs of its customers, - An-Sofie Gevaert, Marketing at Televic Healthcare.
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Block Quote
Today, no one wants to read long manuals. Customers, as well as installers, prefer simple and quick to watch video manuals instead. With the Twintag Service Enablement solution, the technicians of Televic Healthcare partners get easy access to the explanatory videos and can contact the help desk. Reversely, Televic Healthcare can now offer a more personalized context-aware digital experience based on their customers’ direct feedback.
Built on a scalable user-friendly architecture, the Twintag Platform is adapted to meet customers' current and future business needs. Check out more success stories from our clients here: https://twintag.com/customer-stories
More customer stories coming soon! Can't wait?
More customer stories coming up soon! Can't wait?
