Customers can schedule a yearly maintenance or an appointment for a repair via the QR code on their installation
Drastically lower the amount of inefficient calls with customers asking for their certificates, information...
Entering an intervention, getting details on maintenances & viewing next appointments all upon scanning
Technicians and end-users have a clear view on their maintenance history and repairs
No inefficient calls to your customer support team. Customers have instant access to all documentation.
Thanks to serialized QR codes stakeholders get extremely specific information on the installation.
By leveraging ready-made components where possible & providing full customization when and where needed we've built this solution in under 5 days.
Our cloud based Twintag SaaS platform uses standard web technology to tailor the look & feel of SENEC's twintags.
"Thanks to the twintag QR codes, our heater becomes the entry point for our customers. In one click, we can redirect them to the support team, together with their full product & maintenance context and history."
Christoph Pfyffer - CEO at SENEC & Head of Heating B2C at ENGIE
Twintag is the digital experience platform for physical products. It unlocks the power of “product-led communication” (PLC).
Our customers use twintags - quite often QR codes - to easily create and connect a contextualized digital experience
to their physical products. To tell their products’ stories, better serve their customers, or get to know the product’s end consumers.
A twintag turns a product into an efficient customer communication channel.
Experience it yourself and scan the twintag below.
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