Zero-APP customer
Self-Service portal

Equip your device with 1-click support, product information and new services while creating upsell opportunities.

  • Differentiate yourself with an exceptional customer experience
  • Strategically outsmart your competitors & increase your market share
  • Scale across your products and keep all integration options open long after deployment
  • Benefit from making your product your best engagement & upselling resource

Zero-APP customer
Self-Service portal

Equip your device with 1-click support, product information and new services while creating upsell opportunities.

  • Differentiate yourself with an exceptional customer experience
  • Strategically outsmart your competitors & increase your market share
  • Scale across your products and keep all integration options open long after deployment
  • Benefit from making your product your best engagement & upselling resource

The ideal time-to-value solution if you're looking to...

  • Turn each installation into a personalized customer portal
  • Stay within surprising time and budget limitations
  • Let customers interact directly with customer service about their specific installation.
  • Simplify the lives of your technicians, installers and end customers.
  • Create a zero-app, zero-account self-service solution that integrates seamlessly with enterprise IT
  • Avoid creating another boring customer portal.
Calendar icon

Let customers book appointments

Customers can schedule a yearly maintenance or an appointment for a repair via the QR code on their installation

Customer Service headset icon

Unburden your customer
service team

Drastically lower the amount of inefficient calls with customers asking for their certificates, information...

Technician icon

Ease the life of
your technicians

Entering an intervention, getting details on maintenances & viewing next appointments all upon scanning

Folder icon

Enable users to consult the maintenance history

Technicians and end-users have a clear view on their maintenance history and repairs

Certificate icon

Grant access to certificates, invoices...

No inefficient calls to your customer support team. Users have instant access to all documentation.

Heater icon

Provide users with specific product info

Thanks to serialized QR codes users get extremely specific information on their installation.

Customer Case

A custom solution in 5 days to tailor the needs of SENEC

By leveraging ready-made components where possible & providing full customization when and where needed we've built this solution in under 5 days.
Our cloud based Twintag SaaS platform uses standard web technology to tailor the look & feel of SENEC's twintags.

30%

15.000

100%

Drop in customer calls.
Previously, customer service got overwhelmed with over 150 calls of frustrated customers, every month.
Twintags on heaters.
Making their way of working more efficient & customer centric, while easing customer frustrations.
Digitally and systematically.
The government was forcing SENEC to go the digital way. Certificates need to be provided continuously.

30%

Drop in customer calls.
Previously, customer service got overwhelmed with over 150 calls of frustrated customers, every month.

15.000

Twintags on heaters.
Making their way of working more efficient & customer centric, while easing customer frustrations.

100%

Digitally and systematically.
The government was forcing SENEC to go the digital way. Certificates need to be provided continuously.

"Thanks to the twintag QR codes, our heater becomes the entry point for our customers. In one click, we can redirect them to the support team, together with their full product & maintenance context and history."

Christoph Pfyffer - CEO at SENEC & Head of Heating B2C at ENGIE

Calendar icon

Custom branding

Friendly instant UI on any smartphone or device
Customer Service headset icon

Zero threshold

Zero app, zero account - no downloads, no nonsense
Technician icon

Built-in CMS

Easily manage and update manuals, tutorials & other rich content
Folder icon

User feedback

Capture rich user feedback including voice & video
Certificate icon

Your data

Ship now and integrate with ERP or other enterprise back-end systems when the time is right
Heater icon

Domain redirection

Twintag QR links can leverage your own domain name

These companies are implementing twintags with great success.

"We call this our customer portal without accounts. What we truly like is the lay out, the onboarding of the customer and the possibility to gather information from the Twintag side, and have it directly into our ERP system."
Guy Slagmulder
"This solution is a strategic way forward to develop our market share. There are so many flexible options, but the main benefit is the customer experience. When customers are stuck, need to call, look through previous invoices, when frustrations are adding up, Twintag provides a moments of truth in the value chain."
Supply Chain Manager Heating Services at Engie
Herbert Destuyver

Custom branding

Friendly instant UI on any smartphone or device

Zero threshold

Zero app, zero account - no downloads, no nonsense

Built-in CMS

Easily manage and update manuals, tutorials & other rich content

User feedback

Capture rich user feedback including voice & video

Your data

Ship now and integrate with ERP or other enterprise back-end systems when the time is right

Domain redirection

Twintag QR links can leverage your own domain name

Continuous evolution

Change & upgrade the Twintag solution as you learn

Your use case

Supports batch, serialized and service type use cases

More about Twintag

Twintag is the digital experience platform for physical products. It unlocks the power of “product-led communication” (PLC).
Our customers use twintags - quite often QR codes - to easily create and connect a contextualized digital experience
to their physical products. To tell their products’ stories, better serve their customers, or get to know the product’s end consumers.
A twintag turns a product into an efficient customer communication channel.
Experience it yourself and scan the twintag below.

Discover PLC
Using Twintag, this piece of HiFi equipment gets an instant digital channel that offers: