Frequently asked questions.Clear answers on identity.
Answers on carriers, data, integrations, regulations and partnerships.
Item-level identity
What does Twintag do?
Twintag gives every physical item its own digital identity. One code on the product opens a living record with documents, service, ownership and lifecycle data.
How is this different from a barcode?
A classic barcode identifies a product type. Twintag identifies the individual item, so each unit can carry its own history, status and content.
What happens when someone scans the code?
The scan resolves to the right experience for that item and that person, such as a customer page, a service view or a regulatory record.
Carriers and standards
Which carriers do you support?
QR codes, 2D DataMatrix, NFC and RFID. Carriers can be printed, labelled or engraved, including durable industrial labels.
Do you support GS1 Digital Link?
Yes. Twintag works with GS1 Digital Link so one standard code can serve retail, logistics and consumer use.
Can we keep our existing codes?
In many cases yes. Existing identifiers can be connected to Twintag records without relabelling.
Regulations
Does Twintag help with the Digital Product Passport?
Twintag provides the item-level identity and data layer a passport needs. Conformity and legal obligations remain with the economic operator.
Which EU regulations are relevant?
The Digital Product Passport under ESPR, the Packaging and Packaging Waste Regulation and the Machinery Regulation all rely on reliable digital product information.
Data and integrations
Can Twintag connect to our ERP or PLM?
Yes. Twintag connects with ERP, PLM, MES and service systems through APIs and connectors, so data stays in sync with the systems you already run.
Who owns the data?
You do. Twintag runs the infrastructure while your organisation keeps ownership of its product and customer data.
Where is data hosted?
Twintag is a European company and hosts platform data in the European Union.
Buying and rollout
How is Twintag priced?
Pricing follows the number of connected records and the modules you use, such as TwinStudio experiences or integrations. Most customers start with one product line and scale from there. Contact the team for a tailored quote.
How long does a first rollout take?
A first pilot typically runs in weeks, not months. You configure the experience, connect identifiers and go live on one product line before extending to the rest of the portfolio.
Can we export our data?
Yes. Your product and scan data stays yours and can be exported or synced to your own systems through the API at any time.
Do we need serialized codes on every item?
Not always. Twintag supports product-level, batch-level and serialized item-level records. Many use cases start with one code per product family and add serialization where individual history matters.
Partnerships
Can partners offer Twintag under their own brand?
Yes. Partners build their own propositions on top of Twintag and keep their brand, customer relationship and pricing.
How do we become a partner?
Start with the partnership page or contact the team to explore a fit.