01Make it compliant
Meet product information rules with one record per item.
Publish materials, provenance, care and end-of-life information through the identifier already on the product or its packaging.
Brand opportunities
Turn every product you sell into a lasting digital relationship.
Connect your products to the people who buy, use, service and repair them, with one item identity that stays useful for life.
Why now
Your products are becoming digital touchpoints.
Customers, technicians and regulators all expect to reach the right information through the item in front of them. The identifier on the product is where that starts.
- 01
The product is the channel
Most brands lose contact with the product the moment it leaves the shelf. An identifier on the item keeps that connection open for its entire life.
- 02
Regulation is raising the floor
Digital Product Passports, PPWR and Right-to-Repair expect accessible, trustworthy information at the level of the individual item.
- 03
Service is where the margin moves
Repair, resale, rental, spare parts and warranty all depend on knowing the history of one specific unit, not a product family.
Every item you ship can keep earning long after the first sale.
Twintag gives each unit a record that stays with it, so your teams and your customers always reach the same source of truth.
Any carrier
QR, NFC, RFID, Data Matrix and GS1 Digital Link
One item record
Every scan, event and attribute kept for life
Live from day one
No new systems for your customers to learn
Your opportunity
Give every product a digital life you own.
You decide what the product says, who can see it and what happens next. Twintag runs the item identity, the data and the scale behind it.
02Make it useful
Turn one scan into support, registration and service.
Manuals, warranty activation, spare parts, maintenance requests and technician access all open from the same place.
03Make it circular
Keep products in use through repair, rental and resale.
A verified history per unit makes refurbishment decisions, second-life value and take-back programs workable at scale.
How it runs
We stay underneath. Your brand stays in front.
One operating model connects the infrastructure, your product experience and everyone who touches the item after it ships.
Twintag(= infrastructure provider)
Delivers the underlying engine:
- >TwinOS item records
- >TwinAI
- >QR and identifier logic
- >Template engine
- >Data schemas
- >Permissions and roles
- >Hosting and scale
Brand(= you)
Owns the product experience end to end:
- >Your branding and domains
- >Your product data model
- >Your content and tone
- >Your service workflows
- >Your commercial model
Experience templates are configured with Twintag, drawing on what already works in your sector.
Network(= retail, service and repair)
Works on the item through the same record:
- >Installation and handover
- >Inspection and maintenance
- >Repair and refurbishment
- >Returns and take-back
- >Rental and resale
End-customer(= product owner)
Scans the product and gets exactly what they need.
How you launch
From one product line to your whole portfolio.
We start where the value is clearest, then extend the same item identity across the rest of your range.
- 01
Pick the first use case
One product line, one clear outcome
- 02
Shape the item data
Attributes, documents and system inputs
- 03
Design the experience
What the customer and technician see on scan
- 04
Choose the carrier
QR, NFC or RFID, applied in your production flow
- 05
Connect your systems
ERP, PLM, CRM and document management
- 06
Scale the portfolio
More lines, more markets, more connected items
Proof
Different products. The same foundation.
Each brand starts with the part of the product lifecycle it cares about most, then extends from there.
One scan follows every rental asset through reception, refurbishment and storage, and opens manuals, extensions and returns for the customer.
Rental, repair and circular service at Decathlon scale
Read the success story
02Charging points and cables carry their own identity, so stock, warranty returns and refurbishment stay visible across partners.
Read the customer case
03Thousands of fire safety installations give customers and technicians direct access to certificates, manuals and maintenance history.
Read the customer case
04A code on the packaging opens safety and product data sheets, adapted to where the scan happens.
Read the customer case
400M+
Products & assets connected
8+ years
Connecting physical products
99.95%
Platform uptime
Unlimited
Experiences per physical item