Know where every rental asset is.
Teams needed clearer visibility into location and status while products moved through transit, reception, refurbishment and storage.
Success storyBrand
One digital identity across the rental journey.
Decathlon connected rental assets to a live digital record, giving its teams clearer operational visibility and customers direct access to the information they need.
Success story · Brand
Rental, repair and refurbishment
Decathlon is extending its value proposition beyond retail through repair, refurbishment and rental services.
A rental operation needs visibility at every handover.
Operations, refurbishment and customer service all depend on the same physical asset.
Keep refurbishment moving.
A shared view of each asset could reveal bottlenecks, support repair decisions and keep internal handovers coordinated.
Put service on the product.
Customers needed an easy route to manuals, care instructions, rental policies, issue reporting and the return process.
One identity follows the asset through every step.
A unique QR code connects each rental item to its location, status and service history while opening the right experience for employees and customers.
Reception
Register the item and make its current location visible.
Sorting
Route the asset to the right next step based on its status.
Refit
Keep repair decisions and refurbishment actions with the item.
Storage
Return the item to available stock. Reusable packaging with dynamic QR labels keeps shipments and returns traceable.
Proof
Different products. The same digital identity.
Each brand starts with one item-level problem, then keeps adding value to every product it has already identified.
400M+
Products & assets connected
8+ years
Connecting physical products
99.95%
Platform uptime
Unlimited
Experiences per physical item