Handle returns without friction.
Damaged or de-installed charging points follow different RMA processes depending on warranty, which requires critical information to flow between partners.
Success storyBrand
Charging assets that carry their own history.
Belgium's second-largest electricity producer tagged its charging points and cables to give customers and partners real-time data, clear refurbishing instructions and supply chain visibility.
Success story · Brand
Warranty returns, refurbishment and fleet reallocation
Luminus offers solar panels, heat pumps, batteries and charging stations, with maintenance and repair services for each.
Charging infrastructure moves between many hands.
Installation, returns and reallocation all depend on several partners sharing the right information about one specific device.
Know where every cable is.
Visibility over the location of each cable is essential to keep track of existing stock.
Reallocate fleet equipment.
Fleet managers move cables between employees, with a partner collecting, testing and refurbishing them before they reach the next user.
A unique ID per device shares information through the value chain.
With a single scan, end customers and partners reach all asset information, while refurbishing partners receive clear instructions for the next step.
Identify
Each charging point and cable receives its own unique ID.
Return
Partners share the information needed for the right RMA process.
Refurbish
Refurbishing partners receive clear, detailed instructions.
Reallocate
Cables move to their next user with visibility for Luminus.
Proof
Different products. The same digital identity.
Each brand starts with one item-level problem, then keeps adding value to every product it has already identified.
400M+
Products & assets connected
8+ years
Connecting physical products
99.95%
Platform uptime
Unlimited
Experiences per physical item