Success storyBrand

Fire safety installations that answer for themselves.

Belgian fire safety and security provider Alertis tagged its installations to raise customer engagement, automate administrative support and open direct access to product and service information.

Alertis fire panel with a Twintag QR code

Success story · Brand

Installation service and customer support

Alertis is a market leader in Belgian fire safety and security, with personalized service and IoT-based monitoring.

After operational excellence comes the customer relationship.

With field services and engineering running well, the focus shifted to keeping customers satisfied after installation.

Hand holding a phone with the Alertis customer portal in front of a monitoring panel

A digital experience per installation.

Each fire panel needed its own seamless route to the information behind it.

Lighter administrative support.

Routine questions were taking time from a support team that should focus on complex cases.

Lasting customer satisfaction.

Customers needed easy access to certificates, manuals and interventions over the life of the installation.

One scan opens everything behind the installation.

Customers and technicians reach certificates, manuals, maintenance history and technical logs, and can contact support or request interventions directly.

Print

Stickers with empty twintags are printed in advance.

Install

Installers affix them to fire panels and scan them.

Link

Service article numbers are entered on the spot.

Sync

The CRM integration uploads customer and panel data.

“Just a year ago we were still printing installation and usage manuals for each fire panel. But after two days of having twintags these piles of paper were gone. Also, our support team does not get as many calls with questions that now can be answered by scanning the QR code. Instead, they can focus on seriously important questions that need human supervision.”

Alertis

Proof