Installer support.
Give installers manuals and installation instructions directly on the product.
Success storyBrand
Nurse call products that talk to every user.
Televic Healthcare used unique QR codes to centralize information and create a personalized digital experience for end users and installers of its AQURA product line.
Success story · Brand
Healthcare products as digital touchpoints
Belgian company Televic builds communication technology for healthcare, rail, education and conferencing. This project focused on Televic Healthcare's nurse call solutions.
An on-product channel for two audiences.
Televic Healthcare wanted to improve the experience around its AQURA product line.
End-user information.
Let end users view comprehensive product information.
Feedback.
Make it easy for users to submit feedback.
The product as a digital touchpoint.
One unique QR code per product delivers a persona-driven experience. End users get information, manuals, videos and feedback. Registered installers get installation instructions and a direct line to the help desk.
QR codes are generated from serial numbers and printed on the standard label.
Upload
Product data is uploaded to the admin portal from an Excel file.
Link
Documents and videos are linked through SharePoint.
Better engagement and smoother installations.
Enhanced user engagement
End users get instant access to product information, manuals and videos.
Streamlined installer support
Installers reach instructions and the help desk directly.
Personalized digital experience
Each persona sees the information that is relevant to them.
Proof
Different products. The same digital identity.
Each brand starts with one item-level problem, then keeps adding value to every product it has already identified.
Rental, repair and refurbishment
Read the brand story
Warranty returns, refurbishment and fleet reallocation
Read the brand story
Installation service and customer support
Read the brand storyBring digital identity to your products
Tell us which products, assets or packages you want to connect. We help you start with one clear use case.
Discuss your project400M+
Products & assets connected
8+ years
Connecting physical products
99.95%
Platform uptime
Unlimited
Experiences per physical item