ExxonMobil Product Solutions

ExxonMobil Product Solutions: enhancing customer experience through innovative labelling solutions.

Energy: oil and gas
United States

The customer

ExxonMobil Product Solutions, a division of the Exxon Mobil Corporation, is renowned for its extensive range of high-quality chemical products including polymers, chemical intermediates, and specialty chemicals. These are utilized across various industries such as packaging, automotive, and construction.

Challenges

ExxonMobil Product Solutions wanted to enhance accessibility and convenience for their customers in terms of product information. The company needed an efficient way to provide comprehensive product information directly on the packaging, while keeping full dynamic flexibility in the matter.

Simple, yet powerful solution

Real-time access

By scanning the QR code with a smartphone, customers instantly retrieve essential information including safety data sheets and product data sheets, reducing the need to navigate through traditional documentation channels.

Context-aware product portal

The product portal adapts to the geographical context of the scan, delivering tailored information to meet varying customer needs globally.

process involved

Get started as easy as 1, 2, 3

1

Generic QR codes are pre-printed on the product bags.

2

Each code is linked to a unique product family on the Twintag platform.

3

ExxonMobil’s document management system seamlessly updates the product documentation.

the process

From production line to market

Simple, yet powerful solution

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Real-time access

By scanning the QR code with a smartphone, customers instantly retrieve essential information including safety data sheets and product data sheets, reducing the need to navigate through traditional documentation channels.

Context-aware product portal

The product portal adapts to the geographical context of the scan, delivering tailored information to meet varying customer needs globally.

What was this process like:

Results and impact

Enhanced customer experience

Customers now have access to product information at their fingertips, no more website navigation hassles and wasted time.

Centralised product information

With a single scan of QR code, all stakeholders now have access to product specifications and relevant documentation.

"Twintag's digital solution revolutionized how we connect with our customers, integrating with our strategic goals to enhance quality, extend our business offerings, and improve ease of doing business through convenient information access."

Raf Cornelissen
Leader in the ExxonMobil Supply Planning Digitization
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“One of a kind service”

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Sophie Moore
VP of Design at Google
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“The best service”

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Matt Cannon
Developer at YouTube
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“An amazing service”

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John Carter
Designer at Pinterest

One digital ID. 
Countless opportunities.