Activate your product as a customer channel

Enable reordering, support, compliance and feedback.
Right from the product itself.

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Trusted and used by:

Access service history, digital product passports, manuals, and maintenance logs in seconds.

Collect insights post-purchase or prompt repeat orders, right from the product itself.

Display certifications, safety sheets, or traceability data. Tailored to who scans.

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Benefits Twintag for Assets

For the end customer:

24/7 conversational help in any language with troubleshooting, manuals, FAQs, warranty claims, repairs, and spare part orders.

For retailers:

24/7 product support at scale. Reduce returns, improve shelf experience, and boost customer satisfaction.

For technicians:

Access to full product and maintenance history drives faster diagnostics and fewer repeat visits.

For brands:

Own the post-sale experience. Enable reorders, gather feedback, and activate new revenue channels.

Smarter service powered by AI

It’s not a chat, it is a conversation.

It knows your customer, understands the product, remembers its history, and adapts over time.

Speaks 104 languages.
Aligns with your brand voice and service model.
Gets better with every interaction.

The results you can expect.

Fewer support tickets.
Faster first-time fixes.
Better use of your technicians' time.
A living service record, updated with every scan.

Make customer service your strength

Get started today
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