Activate your packaging as a digital channel

Drive loyalty, ensure compliance and share info - right from the box.

Access service history, digital product passports, manuals, and maintenance logs in seconds.

Collect insights post-purchase or prompt repeat orders, right from the product itself.

Display certifications, safety sheets, or traceability data. Tailored to who scans.

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Benefits Twintag for Assets

For the end customer

Know exactly where to return your product, how to do it and what you’ll get in return. No guessing, no waste.

For retailers

Turn every package into a self-service point. Fewer questions, fewer returns and happier customers.

For logistic partners

Simplify returns and reverse logistics with clear, scannable packaging that speeds up processing.

For brands

Make packaging work harder. Boost compliance, unlock post-sale insights, and drive reorders from day one.

Same tag. Different story.

Whether it’s tracking a return, managing box contents, or claiming a deposit, each scan delivers the right info to the right person and at the right moment.

Smarter service powered by AI

It’s not a chat, it is a conversation

It knows your customer, understands the product, remembers its history, and adapts over time.

speaks 104 languages
aligns with your brand voice and service model
gets better with every interaction

The results you can expect

fewer support tickets
faster first-time fixes
better use of your technicians' time
a living service record, updated with every scan

Make customer service your strength