Katoen Natie: Paperless Truck
Katoen Natie launched a new product, ‘Paperless Truck’, to reduce waiting times, eliminate excessive paper, and digitally upgrade their transports.
The customer
Katoen Natie is an international logistics and engineering company that provides a wide range of services, including logistics, storage, and transportation solutions for various industries. They specialize in handling and storing goods, as well as offering value-added services like packaging and distribution.
Challenges
Before the Twintag solution, Katoen Natie operators spent a lot of time and resources preparing legal matters on CMRs for all of their outbound orders. This daily process required hours of manual work, many internal emails, left a lot of room for human error and consumed a lot of paper documents.
Long queues were created at their terminals as drivers had to wait until all documents were printed and manually brought to the trucks.
Simple, yet powerful solution
Get started as easy as 1, 2, 3
Empty twintags are generated and uploaded to Plato, Katoen Natie’s ERP system.
Plato links twintags to shipments.
Twintags are printed on CMR waybills. Other documents are digitally uploaded to the appropriate twintag.
From production line to market
Simple, yet powerful solution
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Real-time documentation management
A serialised QR code on each CMR replaces multiple printed products and shipping socuments. All essential product information is now consolidated into one branded interface. With only the CMR being printed, the software automates document upload and retention for up to 5 years and facilitates real-time updates, mitigating the risk of errors or document loss.
Customer engagement and sustainability
Twintags offer more than just documentation efficiency — they allow users to actively participate in brand interactions, provide feedback, and access exclusive content. Digitization reduces waiting times, leading to cost savings, and integrates seamlessly with Warehouse Management Systems (WMS), fostering an eco-friendly approach by significantly reducing paper usage.
What was this process like:
Results and impact
Instant access to product info
With a twintag on shipping documents, all up-to-date information is instantly available. No app or account needed.
Reduced waiting times and cost savings
Digitization = cost saving. Katoen Natie can now significantly reduce waiting times and efforts put into archiving all shipping documents.
Sustainability agenda
By connecting to the WMS, Katoen Natie already saved 1.6M sheets of paper annually in Europe alone.
With Paperless Truck, we have already cut down 70% of the driver documents and experienced a significant reduction in waiting times on terminal. This technology allows us to prepare our company and customers for upcoming mandatory e-CMR acceptance in the EU market by 2026.
“One of a kind service”
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“The best service”
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“An amazing service”
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One digital ID.
Countless opportunities.
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