Televic
Televic Healthcare leveraged unique QR codes to centralize information and create a personalized, interactive digital experience for both end-users and installers of their AQURA product line.
The project
The customer
Televic, a Belgian company, specializes in advanced communication technology across various sectors. They offer healthcare communication systems, such as nurse call solutions; rail communication systems, including passenger information and public address systems; educational multimedia systems for interactive learning; and sophisticated conference systems with microphones, interpretation, and voting solutions.
In our project with Televic Healthcare, we focused on their innovative healthcare communication systems, such as nurse call solutions, designed to improve communication and efficiency in hospitals and care facilities.
Challenges
Televic Healthcare aimed to enhance the user experience for their AQURA product line by creating an on-product communication and marketing channel. The goal was to provide installers with easy access to manuals and installation instructions directly on the product. Additionally, they wanted end-users to be able to view comprehensive product information and submit feedback seamlessly.
Simple, yet powerful solution
How to get started
Twintag QRs are generated automatically based on the serial numbers and printed as a part of the standard label during production.
Product data is uploaded to twintag admin manually via an Excel file.
Documents and videos are linked through Sharepoint.
From production line to market
Simple, yet powerful solution
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Product as a digital touchpoint
What was this process like:
Results and impact
Enhanced user engagement
Televic now offers end-users instant access to detailed product information, user manuals, and instructional videos, significantly improving their interaction with the AQURA product line.
Streamlined installer support
Registered installers benefit from immediate access to installation instructions and a direct communication channel with the help desk, facilitating smoother and more efficient installations.
Personalized digital experience
With centralized, persona-driven information accessible via a unique QR code on each product, Televic delivers a highly personalized and relevant digital experience for both clients and end-users.
“One of a kind service”
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“The best service”
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“An amazing service”
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One digital ID.
Countless opportunities.
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