Meet TwinAI and Talk To Your Product

We are proud to unveil TwinAI, our latest innovation on the Twintag platform: advanced conversational LLM-driven capabilities that transform how you and your customers interact with your products. This state-of-the-art upgrade marks a pivotal step forward in boosting the user experience, operational efficiency, and overall business performance of Twintag’s connected product offerings.

Key benefits

1. Cost reduction and operational efficiency

• Focused support teams: streamline routine queries and reduce hands-on service needs, significantly cutting operational costs.
• Enhanced service outcomes: for most products, TwinAI can address a large majority of issues autonomously, as well as generate detailed tickets for the remaining fraction, thus ensuring that human attention is freed up to focus where it’s needed most.

2. Customization and feedback collection

• Customization without programming: To feed the conversation, TwinAI will enrich general knowledge with product documentation you provide, plus any “insider information” about the individual product such as repair history or warranty. Your custom instructions will guide AI conversations and behaviour, enabling TwinAI to provide information, resolve issues, order parts, and manage returns, without any programming required (yes, we are fully aware it sounds scary).
• Organic feedback collection: seamlessly integrate feedback collection into your conversation processes, with auto-summarization and customization options, including A/B testing, to meet your specific needs.

3. Customer experience and multilingual support

• Scalable customer intimacy: enable hyper-personal customer interactions across various transactions (returns, upsells, cross-sells, promotions, repairs, recycling, donations) with minimal back-end considerations.
• Smooth multilingual CX: automatically detect and engage in multilingual conversations, lowering engagement barriers and broadening access to detailed information exchange.

TwinAI provides major new ways for Twintag to bridge the gap between physical products and their digital twins, effortlessly offering a much wider integration to keep you ahead in the competitive marketplace. Whether you're looking to boost engagement, streamline operations, or enhance your ROI, TwinAI has got you covered.

At Twintag, we are committed to continuous innovation and excellence. Stay tuned for more updates and explore how our AI-driven solutions can elevate your business today.

For more information, please visit our feature page.