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Every physical product needs a digital twin to elevate customer experiences. 

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What is a twintag?

As the world pushes for circularity, customers expect more from their physical products. Twintag powers products and packages with a virtual chip from a single unique identifier (UID), a 'digital twin'-tag to drive dynamic experiences for connected products.

use cases

Elevating product experiences, one twintag at a time

Be compliant, create Digital Product Passports

Upcoming legislation—like the Digital Product Passport, BIS, Right to Repair, and the PPWR—is pushing companies to communicate more transparently about their products, assets, and packaging. By adding a unique QR code, you can turn your product into a powerful communication channel, offering real-time information on sustainability, marketing, service, and more.

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Asset tracking throughout the supply chain

With a unique product marking, you can track items from cradle to grave—ensuring that every stakeholder, at any point in the product’s journey, can access the right information based on their role, location, or timing. As circular models like rental, sharing, and repair grow, new stakeholders enter the picture—and they need tailored information to keep products in use longer.

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Optimize customer service

Use your digital twin as a first line of support—helping customers troubleshoot on their own and easing the load on your call centers. By providing key information upfront, technicians can arrive prepared with the right parts, reducing both intervention time and repeat visits.

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Return and reuse packaging

New regulations are pushing companies to reduce packaging and waste. To make reusable packaging cost-effective, it needs added value. A unique identifier helps avoid relabelling and unlocks digital use cases across the lifecycle.

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use cases

Elevating product experiences, one twintag at a time

Create Digital Product Passports

Stay ahead of regulatory changes by ensuring your products comply with upcoming EU Digital Product Passport regulations. Use your physical products as communication channels to provide up-to-date info, such as certifications and manuals, enhancing compliance as well as customer engagement.

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Create Digital Product Passport for textiles

Extend a product’s lifecycle

Making your product circular is no longer a nice-to-have. A unique twintag on your product enables you to implement your circular business model and integrate return-repair-reuse-recycle flows, maintenance guidelines, spare parts ordering, and much more. Reduce waste while future-proofing your brand.

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Extend product lifecycle, extend product life cycle, extend product life-cycle

Upgrade with value-added services

With extending product lifecycles, manufacturers and retailers need to anticipate a shift in revenue channels. Leverage your physical products and generate new revenue streams by offering value-add services communicated through personalized end-user experiences.

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Servitization meaning, servitization examples, how to servitize your products

Return and reuse packaging

Legislation forces companies to reduce packaging and packaging waste. To offset the costs of making a package reusable, it needs to be upgraded. Adding a unique identifier to each package enables cost-efficiency (e.g. by eliminating the need for relabelling) and unlocks new digital use cases.

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Reusable packaging, advantages of reusable packaging, reusable packaging companies

What are twintags used for?

A twintag on your product helps you realize your strategic business outcomes. Create a Digital Product Passport to gain visibility into its materials, extend your product's life cycle by optimising its return and repair flow, add after-sales & support services to boost customer experience and unlock new revenues.

Who needs a twintag?

Twintags give organizations the ability to engage with stakeholders across their value chain, including manufacturers, logistics, after-sales & service operators, inspectors, recyclers, technicians and end consumers.

Who interacts with a twintag?

The information stored on a twintag enables product-centric value across the organization by equipping teams with the information they need to make sustainable decisions.

What data flows through a twintag?

Twintags power your products with item-level, contextualised intel across existing management systems, whether its within your composable architecture or stand-alone.

What's on the inside?

Twintag technology embeds serialized product tag management with associated user interfaces, an admin portal to manage users and analyze data, and an integration framework for building APIs and including tag master data.

What's on the outside?

Twintags connect to any physical-to-digital carrier, from the common QR code and RFIDs, to NFCs, links and others. Pick the one that suits your requirements.

How to get started?

Getting started with a twintag is easy. We've worked with clients both big and small and always look for the simplest route. We recommend you start small, launch fast, and build ROI as you go.

Build ROI fast, one twintag at a time. 

Digital twin, dynamic qr code on a vest, digitized products, digitization, digitisation

Interact with stakeholders across your value chain.

Digital twin, Digital Product Passport for textiles

Bringing product-centric value across the organisation.

Digital twin of a workwear vest

Providing intel between your existing management systems.

Data management system, centralized product data linked to a physical product with the dynamic QR code

Built for performance, scale and rapid deployment.

Serialization, serialized products for better product traceability

Connects to any carrier.

Data carrier types

Start small, launch fast.

How to get started with the dynamic QR codes on your product
How to get startedOur technology
What are twintags used for?

A twintag on your product helps you realize your strategic business outcomes. Create a Digital Product Passport to gain visibility into its materials, extend your product's life cycle by optimising its return and repair flow, add after-sales & support services to boost customer experience and unlock new revenues, and more.

Building ROI fast, one use case at a time

Who needs a twintag?

Twintags give organizations the ability to engage with stakeholders across their value chain, including manufacturers, logistics, after-sales & service operators, inspectors, recyclers, technicians and end consumers.

What's on the inside?

Who interacts with a twintag?

The information stored on a twintag enables product-centric value across the organization by equipping teams with the information they need to make sustainable decisions.

Bringing product-centric value across the organisation.

What data flows through a twintag?

Twintags power your products with item-level, contextualised intel across existing management systems, whether its within your composable architecture or stand-alone.

Providing intel between your existing management systems.

What's on the inside?

Twintag technology embeds serialized product tag management with associated user interfaces, an admin portal to manage users and analyze data, and an integration framework for building APIs and including tag master data.

Built for performance, scale and rapid deployment.

What's on the outside?

Twintags can connect to any carrier, from the common QR code and RFIDs, to NFCs, links and others. Embed on a carrier that suits your requirements.

Connects to any carrier.

How to get started?

Getting started with a twintag is easy. We've worked with clients both big and small and always look for the simplest route. We recommend you start small, launch fast, and build ROI as you go.

Start small, launch fast

new use case

Talk to your product

Every interaction with your product becomes a meaningful conversation. Twintag leverages dynamic QR codes on unique products, resulting in spot-on dialogs every time.

new use case

Talk to your product

Every interaction with your product becomes a meaningful conversation. Twintag leverages serialized unique IDs to prime its TwinAI backend with a hyper-personal context, resulting in spot-on dialogs every time.

benefits

Drive growth and efficiency with dynamic QR codes

Embedding a twintag brings tangible results that reach beyond compliance, and directly impacts your top and bottom line.

Return on investment

Transform your products into revenue-generating assets. Use them as powerful digital marketing channels to create value-added services for your customers.

Cost savings

Optimize your operations with easy-to-implement reverse logistics. Digitize products and processes to reduce manual work and handling times. Boost self-service and eliminate excess service calls.

Compliance

Ensure your business stays ahead of regulatory changes. Meet upcoming regulations mandating a Digital Product Passport, Extended Producer Responsibility or reduced packaging waste.

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testimonials

What our customers say

As a strategic partner, Twintag has accelerated the digitalization of inspection results in more ways than we could have imagined. Backed by Twintag's performant and scalable platform we are able to connect our clients with more than million inspection results every day.

Jonas Van hove

Global Program Manager Digi-Tags at KIWA

We are already thinking about other potential uses of twintags because it truly made our lives easier. All in all, seeing this positive reaction towards a new tool was yet another proof that working with Twintag was a great decision.

Jasper Snoeck

COO at Alertis

Our pilot project in Houston confirmed that Twintag's platform is a solid basis for our digital ambitions.

Raf Cornelissen

Venture Manager at ExxonMobil Chemicals

With Paperless Truck, we have already cut down 70% of the driver documents and experienced a significant reduction in waiting times on terminal. This technology allows us to prepare our company and customers for upcoming mandatory e-CMR acceptance in the EU market by 2026.

Servaas Ghesquiere

Program Manager at Katoen Natie

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